Tag: management

From Fear to Freedom: Unlocking Your True Potential

What if fear of failure is the only thing standing between you and the life you actually want?

How many of us are afraid to put ourselves out there because we don’t want to fail? It’s a real dilemma – we don’t want to try something and look stupid so we can often just play it safe and stay in our lane. But progress and change require something different. It’s true that ‘outside of our comfort zone is where the magic happens’. So how can we build the courage and confidence to try?

In Amazon CEO, Andy Jassey’s top tips for success, he lists ‘don’t be afraid to fail’ as essential for invention. Inventing or re-inventing yourself is as important as anything else. Life has many chapters and we may need to invent ourselves many times. The key to pushing through a fear of failure is resilience and for me, a major part of resilience is learning.

Over the last couple of years, I have been going through my own reinvention with seismic shifts in my personal life leading to an adjustment in priorities. When this transition really hit a crisis point, I felt that my personal brand had fallen flat and I needed to really dig in to redefine my vision and goals.

It pushed me to develop my own consultancy offer and share my ideas with the world which is certainly outside of my comfort zone. There has been lots of trying new things and learning as I go. I’m very much on board with the idea that it is ‘better to ship passion than wait for perfection’ which is hard but I know that over time the approach will develop and whatever I do now, will transform gradually to become the final product.

Brené Brown puts Roosevelte’s ‘Man in the Arena’ quote at the heart of much of her work on vulnerability and I keep this close as I try new things. It basically says that the one who tries will either know the triumph of high achievement or ‘at the worst, if he fails, at least fails while daring greatly’ – the idea of this makes it much easier for me to push through the barriers.

Why are we afraid to fail? For many, failure connects to their self-worth and self-esteem. It’s the nervous system warning you of a threat and we want to avoid the shame and embarrassment of not achieving our goals.

Here are 3 things we can do to overcome the fear and remove barriers to success:

  1. Build a deep sense of self-worth – really work on you and know who you are. Focus on finding stability within yourself and understanding your worth on your own terms, not based on the validation of strangers.
  2. Identify what you are afraid of – consider what it is you want to do and identify what you are afraid of. Consider how likely it is that these things will happen, how others might perceive the ‘failure’ (it is often not the way you think!) and what you can put in place to reduce the risk of things not working out.
  1. Focus on the learning – think through in advance what you can learn if it doesn’t go exactly as you planned. Manage your expectations and consider next steps so that you can build or pivot if you don’t achieve your ideal outcome.

I’ve seen many people miss out on opportunities because they feel the fear and let it dominate their actions so whatever it is you dream of, consider how you can just get started and ‘do the thing!’.

Have you let fear hold you back? Or have you been able to learn from failure? I’d love to hear your story! Drop it in the comments and let’s learn from each other.

Image: Pete Linforth from Pixabay

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From the Past to the Present: Leadership Lessons from Charity Adams and the 6888th Batallion

I’m inspired by women in non-traditional roles and WW2 is an interest I inherited from my Dad so I was excited for the new Netflix offer ‘The Six Triple Eight’.  The film tells the story of the first and only all-black unit of the women’s army corps which was led by Charity Adams who was the first African-American woman to become an Officer. With the level of racism and sexism in America in 1945, it seems an impossible feat.

Facing challenges at every step and deliberately set up with an impossible task, Charity had a determination that allowed her to become the highest ranking African-American woman by the end of the war. 

Her trailblazing journey highlights themes of inclusion, resilience, and effective leadership under pressure that are deeply relevant today. Here’s why her legacy continues to inspire and guide modern conversations about diversity and leadership:

1. Breaking Barriers in Leadership

Then: Charity Adams broke racial and gender barriers in a time when opportunities for Black women in leadership roles were virtually nonexistent. She led the “Six Triple Eight” to overcome systemic discrimination, logistical challenges, and the monumental task of sorting millions of pieces of undelivered mail to boost the morale of soldiers during the war.

Now: Her story underscores the importance of representation in leadership. Diverse leaders bring unique perspectives to problem-solving and decision-making, which are essential in today’s globalized and inclusive work environments.

2. Demonstrating Resilience and Excellence

Then: Despite facing racism, sexism, and immense pressure, Adams demanded excellence from herself and her team. She emphasized the value of discipline, collaboration, and purpose in achieving their mission.

Now: In modern workplaces, leaders must navigate complex challenges while fostering resilience in their teams. Adams’ example reminds us that adversity can be overcome through strategic thinking, strong leadership, and a commitment to the mission.

3. Advocating for Equity and Inclusion

Then: Adams proved that Black women could lead effectively in roles traditionally reserved for white men, challenging stereotypes and paving the way for future generations.

Now: Organizations still struggle with inequities in leadership opportunities for women and minority groups. Her example encourages leaders to actively address bias, create inclusive environments, and champion equitable opportunities.

4. The Power of Purpose-Driven Leadership

Then: Adams was not motivated by power or personal gain but by a sense of duty to her country and her team. Her purpose-driven leadership inspired her unit to achieve a seemingly impossible mission.

Now: Purpose-driven leadership resonates deeply in today’s world, where employees and stakeholders value leaders who prioritise social impact, ethical practices, and meaningful change.

5. Legacy as a Catalyst for Change

Then: Charity Adams’ story was not widely celebrated for decades, reflecting how the contributions of marginalized groups can be overlooked. Recent recognition highlights the need to acknowledge diverse histories.

Now: Her legacy serves as a call to action for modern leaders to recognize and amplify under-represented voices, ensuring that everyone has a seat at the table and their contributions are valued.

In today’s era, where diversity and inclusion are business imperatives, Charity Adams’ life offers timeless lessons on how to lead with integrity, resilience, and purpose. Her example encourages us to challenge systemic inequities, inspire others through our actions, and lead boldly in pursuit of a better, more inclusive future.

Charity Adams’ story reminds us that leadership is not about titles or power but about purpose, resilience, and inclusion. Her legacy challenges us to build workplaces and communities where everyone has the opportunity to lead and thrive.

If you’re looking to foster this kind of leadership in your own organisation or develop a culture where inclusion and resilience are at the forefront, I’d love to help. Through leadership development, culture support, and tailored coaching, I work with teams and individuals to inspire meaningful change and unlock their potential. Let’s connect and explore how we can create a better future together.

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The Wicked Truth: How Elphaba’s Choices Redefine Leadership

I am one of many musical theatre fans that has waited in anticipation for the release of Wicked for the big screen and I was blown away by the costumes, choreography and casting which made it a mesmerising masterpiece which brought to life a much loved story.

What makes this work more interesting is the important themes it encourages us to explore. Dilemmas around diversity, power and inclusion are central to the story as we see someone who is visibly different struggle to be accepted. What stands out to me the most though is Elphaba’s clarity and commitment to what she believes is right and wrong. She finds herself in her dream position of meeting the Wizard and finding that her unique skills are exactly what he is looking for. She is offered a new life with the Wizard which is what she has always dreamed of. However, she discovers that his actions go against everything she believes in so she chooses to make a stand regardless of the personal cost. 

It poses the following question: ‘What can Elphaba’s story teach us about leadership and ethical boundaries?’ 

When Elphaba and Glinda arrive to meet the Wizard, they receive an intimidating greeting from a large, golden head with angry, flashing eyes and a deep, booming voice. Terrified, the pair begin to introduce themselves and are interrupted by a human voice which is met by a body of a small man who emerges from behind the mask.

When the Wizard is revealed to have built his power on unethical practices which ensure he maintains control, Elphaba faces a moment of profound ethical conflict when she discovers that the Wizard’s actions contradict everything she believes in. At this crossroads, she must decide: continue to support the system that has given her power and influence, or reject it to stay true to her moral principles. 

This dilemma mirrors the tough choices leaders often face—balancing personal ambition and the pressure to conform with staying true to ethical standards, even when it means sacrificing something valuable. Like Elphaba, leaders may be forced to choose between advancing within a flawed system or taking a position that might alienate them from power or popularity.

Staying true to herself comes at a high cost as she is demonised and cast as an enemy to be feared. In the final number of Part 1, Elphaba tells Glinda she cannot accept these limits because it is too high a cost for her. Glinda says Elphaba is delusional and should accept the status quo but it is too late for Elphaba and she knows she cannot support something she is so strongly against. 

Elphaba’s decision to walk away regardless of the cost to her shows true leadership by prioritising principles over personal gain. It means she is cast out with the Wizard using his power to make others fear her and cast her as ‘Wicked’ despite her moral high ground. Being a lone voice against unethical systems often leads to criticism which can be difficult to face but leadership is about being able to stand up for what is right even if it is not popular. 

So, what lessons can we, as leaders, learn from Elphaba’s experience?

  • Maintain integrity – Leadership is not about being popular. It’s about doing the right thing and standing by your values even when that is difficult and uncomfortable.
  • Demonstrating courage – doing the right thing often requires bravery and resilience so leaders need to stay true to themselves and be clear about what they believe in.
  • Creating a new narrative – leadership isn’t about being liked, it is about making ethical decisions that inspire others and bring about change. 

As we are coming to the end of 2024, it is the perfect time for reflection and I invite you to consider what you would do if you were in Elphaba’s position. What choices in your leadership could change the narrative, just as Elphaba’s choices reshaped hers?

Ultimately, we all need to lead with courage, even if it means re-writing the story that others tell about us.

If you’re interested in exploring your own ethical boundaries or want support in developing these leadership skills with your team, get in touch to find out how we can help.

Image: ID 337113737 | Wicked © Chingyunsong | Dreamstime.com

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From Bias to Burnout: How Menopause Impacts Women’s Work Experiences

I’ve talked a lot over the years about barriers for women in the workplace such as gender bias, care, stereotypes etc. all of which can prevent women from reaching their potential. For those who do manage to overcome these barriers, the menopause can be one that finally defeats them.

In terms of the figures, recent research from CIPD demonstrates that ⅔ of women (aged 40-60 in employment) have found that menopause symptoms have had a negative impact on them at work.

A 2023 survey found that 23% of women aged 40–60 considered quitting their job due to menopause, and 14% were actively planning to leave their job.

The reduction in oestrogen levels can have a major impact on women’s lives and this process typically begins when a woman reaches late 30’s/early 40’s. From reading menopause threads on mumsnet, I have come to the inexpert opinion that if you are over 40 and have symptoms that you think are hormone related then they probably are. 

From my own experience in recent years, symptoms are wide-ranging and can be easily mistaken for other things. Itchy upper arms, for example, I  was treating as dry skin until I saw a Twitter post by Newson Health talking about this as a symptom of menopause. As soon as I started on HRT, the itching went away completely. Other typical symptoms of peri-menopause include hot flushes, anxiety, insomnia, fatigue, headaches, and muscle and joint pains – and I have had the lot over the past 18 months. 

Given the level of knowledge women have about the menopause today, it is amazing that so many of us are still being fobbed off by health professionals and prevented from getting the treatment we desperately need.

Hard-working and well-meaning as they are, I’ve heard some ridiculous things from healthcare workers. For example, when I first spoke to a GP about anxiety and asked if it could be peri-menopause, I was told that it was more likely to be depression (it definitely wasn’t).

I’ve had a nurse tell me that I have unusual symptoms and that most women come in with hot flushes and night sweats (probably because it’s the only symptom that gets talked about regularly despite a wide range being recognised).

Another GP asked me if my mum had experienced early menopause so I had to educate her on the concept of peri-menopause which was not something that was widely known about in my mother’s day. I’m aware of other women who have been told they can’t have HRT because they are ‘too young’ – this is despite the fact they are struggling to cope with their symptoms.

Finally (though I could go on) I was told by a male GP that he doesn’t deal with HRT ‘because he’s a man’ (and yet women over 40 are more likely to present with symptoms of anxiety due to hormones and this was the mental health specialist). A long-standing women’s rights activist, I am beside myself to think that he considered it acceptable to say this in 2024.

Thankfully, I eventually realised my symptoms weren’t normal and went elsewhere to get help.

Clearly, I am not qualified to make medical recommendations and if you are struggling, you should do your own research and access appropriate support. However, it might be useful to know these top 3 things that have made a difference for me:

  1. Magnesium – I have been experiencing severe muscle pain for nearly a year to the extent that I have felt like I can’t go on feeling so uncomfortable in my own body. I’ve put it down to a range of things from carrying a bike to doing yoga. Eventually, I realised that everyday activities couldn’t be the cause of such severe discomfort. Desperate for a good night sleep, I was given magnesium supplements to try and have discovered this is a magic mineral! Not only did they tackle my insomnia but they also got rid of my joint pain overnight. I have to take it regularly but it works and the effect is immediate. It’s also a good excuse for a salt bath or foot soak! If you want to know more, read this article by Better You.
  2. Testosterone – whilst I knew that oestrogen reduces, I didn’t know that testosterone levels reduce in peri-menopause as well. After requesting a blood test, I was told that my results were ‘normal’. Having a look myself, it seemed to me that my levels were at the low end of normal. When I spoke to a private GP, she confirmed that all my hormone levels were low and prescribed testosterone as part of my treatment plan. After a week boosting my testosterone levels, I felt like a new woman, able to cope with all of life’s challenges. Read more about the benefits of testosterone in menopause.
  1. Menopause specialist – whilst reluctant to fork out the money to go private, I finally decided to bite the bullet and I am so glad I did. Finally, I was speaking to a GP who recognised my symptoms and could put me on a treatment plan that would make a difference. 

Getting older is a challenge for all of us but with hormonal and chemical imbalances, mid-life is especially challenging for women who can suddenly find themselves feeling anxious, confused and unsupported. 

Finally, I have been to several awareness sessions which have ensured I have a good understanding of the symptoms and was able to recognise them. If you are looking for something for your workplace, I recommend The Menopause Team who can provide a very informative and worthwhile session.

Has your life been affected by menopause symptoms? Do you have a story to share? Let us know in the comments below.

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What Strictly teaches us about giving A-MA-ZING feedback (dah-ling)

As we wait in anticipation for the Strictly Come Dancing 2021 final, it is the ideal time to set out what we can learn from the judges in how they offer feedback.

Giving feedback is something that many of us dread.  Perhaps we lack confidence in our expertise or maybe we anticipate that the individual will react badly.  Whatever the reason, we often shy away from giving feedback which actually has a negative impact on performance regardless of whether the observations are good or bad.

We know feedback is important for development and for me, I certainly know I want to receive it.  Good feedback gives me an important boost that keeps me motivated and driven whilst constructive feedback helps me to be the best I can be.

It is also fair to say that when we do give feedback, it doesn’t always land well and if you want to understand more about the responses people might have and how to deal with those, I recommend the work of Douglas Stone and Sheila Heen – Thanks for the Feedback: The Art & Science of Receiving Feedback Well (Even when it’s off-base, unfair, poorly delivered and, frankly, you’re not in the mood).  This can help if you offer feedback and the individual responds badly to what you are sharing with them.

However, what we have in Strictly is a masterclass in giving feedback.  If you watch carefully, you will hear the judges generally offering praise first. They recognise what went well and what has improved before honing on the next area of improvement. Generally, they make the individual feel a-ma-zing and then they offer some specific expert advice to help them progress.

On the occasions when things didn’t go well and they are unimpressed, they generally offer their feedback with care and compassion which allows the individual to feel supported whilst hearing something uncomfortable.

What can we learn from this when giving feedback in the workplace?

  1. Be positive – help the individual to see what was good and offer the feedback on what needs to be improved. Positive psychology says you need a balance of at least 3 positives to every negative so remember to share what’s going well before giving advice on improvement.

  2. Be specific – general statements don’t help the individual to understand and improve. E.g. ‘you didn’t get the role because you weren’t strategic enough’ – that is feedback that isn’t feedback. For this to be worthwhile, there needs to be detail that demonstrates what could have been different. To be effective, the sentence above needs to go on to give examples of what would have been better. Otherwise, the candidate is still in the dark and is likely to make the same mistakes next time.

  3. Be genuine – feedback is for the good of the individual so keep that in mind in the discussion. If you keep the individual at the heart and offer your feedback with sensitivity, compassion and with their best interests at heart, they should be able to open themselves up to whatever you have to say and feel glad that you are taking the care to offer it for them.

Do you have examples to share of good or bad feedback? What did you learn from this? Share your thoughts in the comments below.

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How to avoid ‘car crash’ conversations and make sure your feedback lands well every time

Have you ever received feedback that you reacted badly to?  Or tried to give someone else feedback and found they have flown off the handle? 

Feedback can be something people avoid because it can go in lots of different directions with so many of them not the route you wanted to take!

And yet, timely, constructive feedback is essential for the successful management of teams. It is also be critical for professional development so it is important that we create an environment where we can have open and honest feedback conversations which lead to better performance and development.

After a few car crash feedback discussions, I decided to find out more about the theory of good feedback and how to make sure I can deliver this effectively each time for the benefit of those in my team.


Types of feedback

The first thing to notice is that there are 3 different types of feedback.  All are important and you need to know the appropriate type to use in different situations and ensure that in your leadership practice, you are employing a balance of all types on a regular basis.

  1. Coaching – this type of feedback aims to help the receiver ‘expand knowledge, sharpen skill, improve capability’.  If you want to have a conversation about how an individual can improve, then coaching is a good way to go.  Beware though, a coaching approach is about asking questions (and the right kind of questions) to support the individual to explore the issue for themselves and come up with their own solution.  You can guide, you can support but you cannot ‘tell’ in a truly effective coaching conversation.
  2. Evaluation – this is to ‘rank against a set of standards’.  An example might be the classic performance review conversation where you are discussing how the individual has delivered against what was agreed.  It requires someone to rate an individual so for this to be effective, there needs to be agreement at the beginning about the measures they will be assessed against and support to help the individual meet expectations.  If you don’t provide this clarity and the individual scores badly, they will feel angry and frustrated which will lead to a difficult conversation and probably more to follow.
  3. Appreciation – this is feedback where effort, commitment and achievement is recognised.   You might also call this type of feedback ‘praise’ or ‘gratitude’.  Some leaders find this uncomfortable but it should be used often to motivate.  Appreciation encourages the   
    release of oxytocin which is important for connection and vital for building relationships and strong teams.

When feedback goes wrong…

We have to give feedback at times and even in the very best relationship, it can sometimes go wrong.  If you find that the receiver reacts emotionally, you can be sure that one of these triggers has been activated:

Truth trigger – it may be that the feedback appears untrue to the person on the receiving end. Maybe they think you don’t know what you are talking about and if this is the case, you could perhaps consider whether they are right and what you could do to build your own knowledge (being honest about your own weaknesses can also improve the conversation). 

The other possibility is that you have hit on a ‘blind spot’ which means they genuinely don’t see that the issue you raise is true of them.  It is not in line with their perception of reality and in this instance, a coaching approach could be beneficial to support them to explore the issue for themselves and allow yourself to understand it from their perspective.  If you are the receiver, you could test the feedback on people you trust which may help you to understand your blind spots in a safe space.

Relationship trigger – have you ever been in a relationship that has turned bad and everything you or they say leads to a negative response?  This can happen in work too. Having a good relationship is critical for successful feedback conversations.  If there is an issue with the relationship such as a lack of trust and respect, it is likely that the feedback will not land well.  Relationship triggers can create ‘switchtrack’ conversations where the receiver will retaliate by raising another issue they feel is related.  In this instance, it is important to recognise all issues and discuss them separately.  This will ensure both parties feel heard and respected.  If you notice this trigger, it might be worthwhile taking a step back, acknowledging the problem and taking steps to address the relationship issue.

Identity trigger – in this instance, the feedback is not in line with the individual’s perception of ‘self’ and challenges how they are wired.  For example, the receiver may be told that their actions were unfair when they believe that fairness is their core value.  An identity trigger can cause real distress so needs to be talked about openly to find out all points of view and help the individual understand how their actions have been perceived and if there is anything they could do differently in the future.   


How can you ensure feedback lands well every time?

Firstly, for feedback to land well every time, you need to have a good relationship where both parties feel comfortable to talk openly about their thoughts and feelings.  It is important to create a safe space for discussion where there is no judgement, only acceptance and constructive intent. 

Few people want to create conflict but sometimes the thought of giving feedback can lead to a situation where those involved enter the discussion already on the defensive.  The best attitude for a difficult conversation is a positive and constructive one which allows the problem to be discussed, addressed and resolved in partnership.

Whist a good relationship is important for feedback, so is feedback important for good relationships and strong teams so should be something we engage in at all levels on a regular basis.  If you create an environment where this can be shared constructively at all levels, you should have a space where everyone can thrive.

Do you have examples of good or bad feedback?  How have you ensured an environment where constructive discussions can take place?  Share your experiences in the comments below.


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Photo credit: Gary Scott from Pixabay

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Understanding ‘happiness’ as the secret ingredient for successful teams

In the teams I lead, the happiness of individuals is something that matters to me and the reason it matters is because people spend a lot of time at work and I want that time to enhance their lives in some way. 

In a previous blog post, I wrote about helping people to experience ‘flow’ and I acknowledged that we would all probably prefer to be at home, in a sunny garden, with our friends and family, enjoying our time.  Instead, we probably all spend more time than we would like at work with many of us racing the clock to get everything done and the sad fact is that too many people have jobs and managers that make them miserable.

Figures show that ‘over half of the British workforce are unhappy at work which is both a tragedy and a waste of potential’.  The stress that unhappy workplaces create seeps into our personal lives, leaving us in a situation where, even at the weekend, that time with friends and family cannot truly be enjoyed.

So often, I have talked about the importance of happiness in the workplace and I know that many senior leaders misunderstand why this is important and think happiness is a ‘nice’ thing rather than something critical for success.  They see happiness as a concept that is too soft and fluffy for a serious working environment.

It’s understandable that they think this to a certain extent but if they fully understood the concept of happiness, they might well take a different view.

Happiness and Change Coach, Samantha Clarke, describes happiness in the workplace as being something which allows people to ‘bring their whole self to work’.  When I speak about the importance of people being happy at work, this is what I am referring to.  It isn’t happiness for happiness’ sake, it’s about making work satisfying so that they are not stressed and miserable for a start but more importantly because if they are happy at work, then they are likely to be loyal, committed and productive.

In measuring staff engagement, one of the indicators in the Gallup q12 index is whether people ‘have a best friend at work’.  This doesn’t seem like an important question for satisfaction at work but Gallup say their ‘research has repeatedly shown a concrete link between having a best friend at work and the amount of effort they expend in their job’.  Really, it’s about connection.  We spend so much time at work that when individuals feel a greater sense of belonging, it makes them feel more engaged.

What we need to realise to understand this fully is that happiness has two components:

Hedonic well-being is the feeling of pleasure in the moment.  It’s the kind of happiness you might get from going to a party.  It’s a feeling of heightened enjoyment which is sensory and short-lived.  It’s like a dopamine hit – a high that feels immediately satisfying but quickly fades away.

Lasting happiness is what we gain from having meaning and purpose in our lives. In positive psychology, this is known as eudaimonic well-being and is about fulfilling our potential and feeling we are part of something bigger than ourselves.  It’s about having a purpose and links to a range of work on leadership and motivation such as Dan Pink’s ‘Drive’ and Simon Sinek ‘Start with Why’.

The key to understanding happiness is noticing the difference between pleasure and satisfaction.  Most probably, those who have been less convinced about the importance of happiness at work, connect the concept of happiness with that of pleasure.  The concept of satisfaction however, is what you need to consider for this to make sense.  For an engaged workforce, these feelings of happiness need to be encouraged.

If you are asking yourself now how you can create this in your organisations?  This blog is founded in positive psychology so if you look through, you will find lots of ideas for motivating and engaging individuals.  My top 3 articles to read next if you want to increase the levels of happiness in your teams would be the 80/20 balance, results-only working environment, how ‘warm and fuzzy’ motivates teams.

If you have successes to share or questions about how to raise the levels of happiness in your teams, please add them to the comments below.

 

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Image by Free-Photos from Pixabay

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Warning! Working differently can seriously improve the environment (and well-being)

In Cardiff and everywhere, there has been a lot of talk lately about clean air and reducing carbon emissions and indeed, in Wales, the Government has declared a climate emergency which suggests they are finally taking this seriously and we are going to see some critical action.

As ever with this conversation, the ideas and actions for tackling carbon emissions tend to be focused on getting people to switch their mode of travel from the car to cleaner, greener forms of transport such as electric cars, bike or train.

What I notice though is that those responsible for solving this problem rarely seem to ask themselves the very important question: ‘What if people didn’t need to travel?’

We are so entrenched in an industrial model that work is still seen as a place we go rather than something we do and so rarely given the consideration it deserves as one of the tools in the box when it comes to tackling climate change.

As someone with a long history of promoting flexible working, I can see a lot of opportunities not only for the environment but for individuals and employers too. So why are we not talking more about this and how working differently can reduce carbon emissions whilst also increasing community cohesion and overall well-being?

It’s a bold claim but I believe that it’s because so many managers are scared to let people get on with it and unable to tell if they are actually working if they can’t see someone at a desk in front of them. Too many organisations manage people on the basis of time and presence in the office. Just think what we could achieve if that switched to trust and outcomes instead?

Part of the issue is the number of limiting beliefs around different ways of working so here are some common myths and realities that will hopefully help to open up some new ways of thinking about how we can reduce the need to travel for work purposes, reduce carbon emissions and improve air quality.

Myth: When we talk about working differently, we mean people working from home on a permanent basis.

Reality: Working in an office and working from home are just two options in a broad spectrum and also not mutually exclusive. People could maybe work one day a week in their local community which could be at home or in a community hub or café or anywhere they feel inspired. This would reduce the need to travel and increase feelings of connections in the community.

Myth: If people are at home, they will have more distractions.

Reality: When people are working from home, they might put the washing out or get the dinner started and that is actually ok. When they are in work, they might be talking about what happened last night on Coronation Street or making everyone a cup of tea which is also ok. Regardless of whatever household tasks get done when at home, most people would say that working remotely is great for getting on with work projects because there are fewer distractions.

Myth: Working remotely has a negative impact on well-being.

Reality: If you work alone, at home, all day, every day, this can have a negative impact on well-being for some people. However, working from home sometimes can be beneficial because people can concentrate on a piece of work and save time travelling to the office which they can then spend getting jobs done or playing with their children. This can have a positive impact on well-being.

Myth: Supporting remote working requires expensive video conferencing platforms to allow people to remain connected.

Reality: We are better connected than ever before so utilisation of the wide range of free channels available to us means that teams can remain connected regardless of location.

Myth: Managers are automatically equipped to cope with any working arrangement.

Reality: Technology has transformed what is possible in the workplace, allowing people to work whenever and wherever is best to get the job done. Ensuring staff performance when managing remote workers is something that many feel less confident about so training should be built in to organisational development programmes to ensure managers have the necessary skills to cope with all situations.

 

Do you think working differently has the potential to help reduce carbon emissions? Do you have thoughts on how we can build confidence and skills to manage different ways of working? Share your thoughts in the comments below.

 

If you like this article, you might like to read this one too: Want greater staff retention, less sickness absence and increased productivity? Join the results based revolution and unleash the power within.

 

 

 

 

 

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Perfecting an 80/20 ‘balance’ that nurtures talent and celebrates success

Recently, I was speaking at an internal session on managing performance and explained why I believe the role of a leader is to help people be the best they can be.

The discussion began when we were asked to identify measures of staff satisfaction and organisational success.  One of the first things that came up was staff retention with many believing this this is a sign of problems.

Now, I accept that if staff start leaving in numbers then it can indicate that there is a problem which needs to be addressed but I asked them to consider a different possibility: perhaps it shows that people are being managed well, developing skills and progressing to the next level.

When asked, I explained to the group that I strongly believe part of my responsibility as a leader is to develop people.  This means that they should grow professionally during their time in a role, gaining new skills and enjoying a boost in confidence.  Ideally, they would then rise through the ranks and feel the satisfaction and fulfilment of working for an organisation that nurtures talent, utilises this appropriately and rewards people for their success.

However, in a small organisation, it can be hard to do this and so it needs to be OK to develop people so that they can move on.  If people move on to better things as a result of what they learnt with me, then I consider that a good outcome for the organisation.  I also find that it means we have champions in the wider world and many of my staff are still working with us in their new roles.

Doing things in this way creates ambassadors who can raise awareness of our work with their new colleagues and partners.

 

The 80/20 rule

In terms of how I ensure people are able to develop, I believe in an 80/20 rule.  Put simply, this means that individuals should spend 80% of their time doing things they feel they are good at and 20% stretching themselves.

To help me identify their strengths and development areas, I ask staff to complete a personal development plan which allows them to list their skills, achievements and goals.  We then sit down and have a discussion about what they have included and I might make further suggestions about anything I think is missing.  People don’t always see something as a strength or a talent so I might explore certain things with them to highlight any skills I think they have but don’t recognise.

This provides a framework for which they can develop an action plan to push themselves forwards.

 
The theory part

One of the key theories that underpins my leadership style is Dan Pink’s work on motivation which argues that the three things people need to be successful at work is autonomy, mastery and purpose.

The 80/20 rule means that they spend 80% of their time utilising their strengths and working towards mastery.  If their time is spent mostly on things they enjoy and feel they are good at, then they will feel good most of the time and will be doing things that fire them up, satisfy them and allow them to feel confident.

From that place, they can focus on the other 20% which should be about things they either don’t want to do (we all have those things) and things that they want/need to learn to be the best they can be.

The key to success with the 20% is to have a clear action plan which identifies skills and competencies that need to be developed in order to achieve career goals.  This should include steps that will be taken to ensure that individual can push forwards and make tangible progress towards their goals.

In terms of monitoring, I hold individuals to account for completing their actions by making sure progress is discussed on a quarterly basis and then on an annual basis, I ask staff to reflect again and complete a new plan for the year ahead.

 

Achieving ‘flow’

If you look through the stages, you can see that the method is based on the high performance cycle – Plan, Do, Review and Improve.  In following this process and ensuring the 80/20 ‘balance’, I believe people can be supported to achieve ‘flow’ which, in positive psychology, is:

‘The mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity’.

This has to be the state of optimum performance and exactly where we surely would want our teams to be so I challenge you to try a different way and see the difference it makes.

 

If you can see the value of this approach or have similar methods yourself, share your thoughts in the comments below.

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